Latihan Soal Tentang Expressions Dealing With The Telephone Handling Pada Ujian Nasional Bahasa Inggris SMK

Pada soal latihan online berikut ini, materi tentang Expressions dealing with the handling guests/ telephone handling merupakan salah satu materi yang sering sekali muncul dalam soal- soal UN Bahasa Inggris SMK. Sebelum masuk ke latihan soal,  berikut ini adalah rangkuman materi tentang Expressions dealing with the handling guests/telephone handling yang bisa dipelajari terlebih dahulu.

Untuk menyatakan Expressions dealing with the telephone handling, terdiri dari tiga macam yaitu pembuka ( in the beginning) , isi ( in handling telephone calls) dan juga penutup ( in the end).

In the beginning

Formal

Hello, it’s Nanda from Jaya Nusantara Teknik. May I help you?

Good morning/ afternoon. Nanda from Jaya Nusantara Teknik. What can I do for you?

Informal 

Hello, It’s Nanda, Who is this?

Hello, It’s Nanda, Is it Ari?

Hello, It’s Nanda, Is Ari there?

Hello, Nanda speaking?

In the handling Telephone Calls

Andy speaking. Can I help you?

Who’s calling, please?

This is Rudy from Indonesia

Can I leave message?

I am sorry, the line is busy.

Can I have your number?

Just a moment please.

Do you want to hold on or call back later?

Can I take a message?

In the end

Bye.

May I call your letter?

Yes, sure. Bye.

Sure.Bye.

Nice talking to you

Thank you for calling

Dan untuk menyatakan handling guests berikut rangkuman materinya.

In general

Can I help you?

What can I do for you?

Would you like me to …?

Please sit down

In a restaurant

Welcome to our restaurant

 I hope you enjoy the food

We have a special menu today

What would you like to order?

What kind of food do you like?

In a hotel

Welcome to our hotel

I am sure you will enjoy your stay here

What sort of room do you need?

I am sorry, our all romms are booked

Contoh soal dan pembahasan

Chandra               : Hello, It’s Chandra. Can I help you?

Bams                     : Can I talk to Mr. Budi?

Chandra               : Sure, _______

a     a.  He is in a meeting now                                                 c.  Just a moment, please

b     b.  Any message?                                                              d. Call him later

Jawaban : c

Pembahasan : Respon dari Chandra terhadap Bams, menunjukkan respon yang positif sehingga, jawabannya adalah c.

Customer Service            : Customer service, This is, Linda speaking, Can I help you?

Arda                                 : I am Arda, I want to activate online banking on my phone.

Customer Service            : _________

Arda                                      : Sure, 088865742345

a     a.  Can I have your number?                                             c. Where is your phone?

b     b.  What is your number?                                                 d. How much is your number?

Jawaban : a

Pembahasan : Pada dialog diatas antara Customer service dengan Arda, respon Arda adalah menyebutkan nomor, maka jawaban yang paling tepat adalah a.

Demikian materi bahasa Inggris SMK mengenai Expressions dealing with the telephone handling, bila ada pertanyaan, kesulitan mengenai  tulisan saya tentang Expressions dealing with the telephone handling, silahkan isikan kotak komentar di bawah ini. Terima kasih dan semoga bermanfaat.